Testimonials
Below are a just few of the many testimonials provided by clients of First Reflection Audio Video. An email link is included only upon client's explicit permission.
We've had our new audio/video system for a few weeks now, and are very happy with it. Ron Jones designed the system, ordered all the components, installed them, and tuned the system to perfection. The combination of the new receiver, speakers, Blu-ray player, and plasma TV, integrated with our existing CD changer and speakers gives us an excellent system for our viewing and listening pleasure. The ability to access internet radio was a great bonus. Ron worked tirelessly to ensure everything was the best it could be. I wouldn't hesitate to recommend First Reflection Audio Video and Ron to all of our friends.
- Kenn Hamann, Dublin
I'm so glad that Valet Custom Cabinets & Closets referred me to First Reflection Audio Video. It's very nice to have someone show up for appointments, especially when they are on time. Between what I thought I wanted, and their design suggestions, I'm very happy with the way my project turned out. I appreciated Ron working within my budget constraints, handling everything in a most professional manner. If anyone I know is looking for audio video design and installation, I will certainly share Ron's contact information. Many many thanks for everything.
- Sue Pitchford, Danville
I am so grateful to you every time I sit down in my den and all my equipment works. THANK YOU!
- Cynthia Woods, San Francisco
First Reflection Audio Video recently installed a new and complete system in my den. I was very impressed by Ron's professionalism, his attention to detail, and endless patience when answering a myriad of questions. I now have a great system and am pleased to recommend the services of First Reflection Audio Video.
- Yvonne O'Drain, Walnut Creek
Ron delivered the solution to our audio problem, and fixed a video problem too! Ron worked within our budget, suggesting which existing components should stay and which should be replaced. We are now able to fully enjoy our music library. Thanks, Ron.
- Don Rodich, Danville
I needed First Reflection Audio Video to install a new Blu-ray player into my home theater system. Ron quickly provided proper installation and setup, and also significantly improved our current system, that had been professionally installed by another company. Additionally, Ron provided suggestions to further optimize our audio video system, which I plan to have him complete later this year. I heartily recommend First Reflection Audio Video.
- Jim Kelly, Livermore
I contacted First Reflection Audio Video to design a full home, five room system, including HDMI 1080p/60fps distribution throughout. The owner Ron Jones came to our home to meet us, and to gain a thorough understanding of our needs. We identified our dream system, and once all the specifications were worked out, Ron provided a detailed cost estimate.
Unfortunately, the full dream system was beyond our budget, but Ron worked patiently with us to design a solution that would meet our immediate needs, and fit within our budget, including full HDMI audio and video distribution of three source components from our family room to the kitchen.
I'm pleased to say that we are very happy with our new system. Since First Reflection Audio Video completed the installation, we've needed a few tweaks, but Ron has provided excellent ongoing support to ensure everything works as expected and to our satisfaction.
I recommend First Reflection Audio Video, and wouldn't hesitate to use them again.
- Lar Bryer, Oakland
Out of desperation, with a TV showing green bands instead of a picture, and frustrated with a remote that would not work, I searched for help. To my rescue came First Reflection Audio Video. Ron listened intently to my many complaints, and asked incisive questions about how I used, and wanted to use, my components. My husband's most important need was for Ron to handle all aspects of the job, including the purchase and delivery of all equipment. With a thorough understanding of our needs, Ron quickly submitted a scope of work.
With Ron's communication, I felt involved during the project. When he was finished, we had incredibly easy-to-use audio video equipment installed, setup, and ready for use. There was the new plasma TV, the new receiver, the new Blu–ray DVD/CD player, the old multiple CD player I wanted to keep, and a new cable box - all beautifully connected with new and proper cables (not in a jumble as they had been). And most important of all, there was the new remote.
Let me tell you about this remote. Ron custom programmed it so that I, a techie novice, knew what button to push and what was supposed to happen. And it happened. Even when I got confused and pushed the wrong button, I was able to quickly correct it. The remote control is marvelous! Now I can work all the audio video machines as I want, and use them to their fullest potential - something I wasn't able to do before. For the first time, I can even play music in the adjoining living room with the push of a button! It was a dream come true to find Ron. He accomplished what he promised, at the proposed estimate, and was open to our many questions and concerns during the process. I highly recommend First Reflection Audio Video.
- Cynthia Woods, San Francisco
I've worked with Ron at First Reflection Audio Video on two projects now (first was Sep 2009). He has programmed two universal remotes - each controlling a separate system in my home, and each replacing multiple original remotes. Along with the second remote, Ron also helped me choose and install a Blu-ray universal player, and a streaming digital video player. Ron is very knowledgeable about the inner workings of home audio video systems, which today have become way too complex. His communications skills are outstanding, and he always seems to answer my emails right away. The day after he finished our second remote control, I left to visit my parents on the Monterey Peninsula. I didn’t have time to explain the remote to my wife or son, so they were on their own. My wife called when I was away to tell me how great the new remote was, and how easy it is to work with. That’s quite a compliment to Ron. The following day I found a minor issue with the remote and emailed Ron. Within two hours he replied, saying he had made the requested change from his home computer... on a Sunday! Now, that’s service!
- Bob Byers, Los Altos Hills
It works like magic, with just a touch of the finger. All your hard work was well worth it. You are truly gifted and a genius, and thank you. I am very pleased. Very pleased.
- June Flowers, Walnut Creek
They say “third time’s a charm”, and I tend to agree. Ron was the third audio video professional to work on my theatre room system, and it’s finally working the way I expected... 8 years after the first professional installed it! That’s not a misprint, and it bears repeating - my system is finally working the way I expected for the first time in 8 years!! Have I upgraded equipment in that time? Sure, 3 years ago, with the same results provided by the second professional – a prominent specialty retailer that operates in the Bay Area and provides home audio video solutions.
Convinced my quality equipment was not setup to it's full potential by the last professional, I started down that road of no return that many of us are forced to follow – doing it myself. Armed with multiple owner’s manuals, customer support, and my trusty Masters in Computer Science diploma, I began my adventure that quickly became my nightmare. You know you’re in over your head when neither the owner’s manual or customer support can tell you the difference between an optical and coaxial output. Did you know that correctly setting up your receiver doesn’t mean “ta-da”, and you’re done? No, for optimum performance, you must setup the receiver, and each component! Do you know why you should select "small" speakers rather than "large"? I thought it was based on the size of the speaker – wrong! And I still had to properly setup the plasma, cable box, Blu-ray player, 7.1 speakers and Xbox 360. I needed help.
As I reflected on my investment (and a potential donation to Goodwill!), I remembered a neighbor who started an audio video business and seemed to exemplify the knowledge and expertise that earns the title "professional". Within an hour, Ron began his magic. I could already hear and see a difference in my system. When Ron was finished, I was truly appreciative, not only by the exceptional results to my system, but also the attention to detail given to each component, the cables, the connections, the cost, and documented invoice. Seriously, Ron provided an invoice that tells the whole story of what was done to my system, not just a single line item. The invoice is a work of art! Also, I am no longer a slave to numerous remotes. Ron programmed a new remote to operate my system just the way I want. He even programmed the remote to control my dimmer and motorized shutter control system! My theatre experience is now the way I always thought it should be, and I owe it all to Ron Jones. It can happen to you - call First Reflection Audio Video!
- Donald Alford, Castro Valley
Ron has a formidable knowledge of his craft. Show him the jumble of remotes and tangle of wires and off he goes into a land few dare to delve into. I love his enthusiasm for programming my universal remote to my specific needs, even making changes remotely via the web. My sub is now perfectly equalized for the room it is in. For years I have managed my own AV issues, and am fortunate to have met Ron. He's the real deal, saving you the time and frustration of spending too many hours on your own gear, and then getting only half the results. I'm moving soon, and he will be my first call to get my system setup in my new home. I'd argue that calling Ron is like doubling the value of your equipment, as how many people really get the full potential of their AV system? Call First Reflection Audio Video to find out. Thanks so much, Ron. I'm very, very pleased.
- Mark Burhenne DDS, Los Altos Hills
Your invoice is as clear, complete and informative as your intellectual and technical skills are impressive. We admire your creative design and problem solving and thank you for the good attention given our project. The picture and sound improvement are terrific. Watching a Blu-ray movie is like being there. We share your satisfaction that you had backup banana plugs and cables. It's been a pleasure having you in charge of our project, and we enjoyed our day in your good company, watching a skilled professional at work. We're pleased as punch with the result and wish you well with the continued growth and development of your venture. We'll be happy to recommend you to potential customers on request.
- James Glann, Oakland
I recently upgraded my six year old home theater system with a 65" plasma TV and Blu-ray player. Ron Jones of First Reflection Audio Video performed the installation. I am especially pleased with the way Ron managed the cable connections, rewiring everything connecting to the receiver and plasma TV, resulting in spectacular improvement to both picture and sound. My wife and I recently watched 'Bolt' on Blu-ray, and the sound has never been better. I had enjoyed my system for six years, unaware that I was not experiencing the potential of my expensive components. Ron also reprogrammed my Harmony remote to operate the new plasma and new connections throughout my system. The work performed by First Reflection Audio Video was genius, and his services are worth every nickel.
- Lyle Ahlstrand, Castro Valley
First Reflection provided my company with impressive service. They willingly learned a new video system (dome surveillance cameras) to make the necessary assessment and repairs. Having used three audio-video companies in the past, First Reflection is the best!
- Bonnie Groth, CEO East Bay Therapy, Pleasanton
I purchased a moderate home theatre in 2003, but because of the complexity of my receiver, and remote control programmed by the original installer, I never learned to fully use my system as I wanted.
I also felt that music didn't sound as good as I expected. Ron at First Reflection Audio Video gave my receiver, DVD player and speaker setup a thorough review, and optimized their settings. He also recommended a new remote control, and programmed my entire system into it - all 12 components and 11 activities. For the first time, I'm able to easily listen to my multi-channel SACDs or audio DVDs, watch my satellite DVR, listen to a CD, or simply listen to an old vinyl album. It's not enough to have good equipment, you also need to properly setup and operate it! Thanks to Ron, I'm using my home theatre the way I've always wanted. Soon, I plan on contacting First Reflection to add a Blu-ray player to my system.
- Lyle Ahlstrand, Castro Valley
Contact us today at (408) 203-3313 for a free on-site assessment and consultation.
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